LBS4 Booking, Rescheduling, Cancellation, and Refund Policy
Rescheduling, cancellation, and refund rules for testing appointments, bootcamps, notary, and business-center services.
1. Separate Fees
Exam-sponsor fees, vouchers, licensing fees, LBS seat or facility fees, and bootcamp fees are separate unless the booking page expressly combines them.
2. Testing Appointments
Candidates must complete sponsor registration and eligibility requirements before arrival.
Unless sponsor rules or the booking page state otherwise:
- rescheduling requests should be made at least 48 hours before the appointment;
- late rescheduling may require a new LBS fee;
- no-shows and candidates denied admission for missing or invalid identification are non-refundable;
- late arrival may result in loss of the appointment;
- sponsor cancellation rules may be stricter and control;
- if LBS cancels because the center cannot deliver the appointment, LBS will refund or transfer the LBS-collected fee, but sponsor fees remain subject to sponsor rules.
3. Certiport and Facility Fees
A seat or administration fee paid to LBS does not include the exam voucher unless expressly stated. Fees used to reserve staffing, equipment, or capacity may be non-refundable after the cancellation deadline.
4. Bootcamps
Unless a specific event page states otherwise:
- requests 48 hours or more before the event may receive one transfer or a refund less non-refundable processing costs;
- requests within 48 hours may receive one transfer if space is available;
- no-shows are non-refundable;
- LBS cancellation results in a refund or transfer;
- course materials may be non-refundable after access or download.
5. Notary, Passport Photo, and Walk-In Services
Completed services are generally non-refundable. LBS will correct an error it caused when reasonably possible. Government rejection of a photograph or document for reasons outside LBS's control does not automatically create a refund.
6. Print and Business-Center Jobs
Custom and high-volume jobs may require a deposit. Customer-approved work is chargeable. LBS will reperform work that materially differs from accepted instructions due to LBS error.
7. Refund Method
Approved refunds are generally returned to the original payment method. Processing time depends on the payment provider.
8. Contact
Linton Business Solutions LLC
616 FM 1960 Road West, Suite 101
Houston, Texas 77090-3048
Phone: (281) 836-5357
Email: info@lbsconnect.net